MyBougieShop.com — Returns, Exchanges & Refunds

Effective: 09/12/2025

1) Eligibility & Condition

• Items must be unused, unwashed, unaltered, with original tags/packaging.

• Returns initiated from the delivery date 

• If an item is not in original condition, we may issue partial store credit. 

2) Return Windows 

• Apparel & Accessories: 30 days.

• Home & Décor (incl. candles, diffusers): 14 days unused; 

• Beauty/Personal-care, Intimates, Swim: Final sale if opened or hygiene seals removed.

3) Non-Returnable Items

Final sale: gift cards, perishable or customized items, clearance/“Last Chance”, and any used/opened hygiene or fragrance products (unless defective on arrival). 

4) Damaged/Defective on Arrival

• Contact us within 48 hours of delivery with photos of the product and shipping box. We’ll replace or refund and cover return shipping when appropriate. 

5) Return Shipping & Fees

• Customer pays return shipping, except for our error or carrier-damaged items.

• Use a trackable service; we’re not responsible for lost return parcels. (Standard small-business templates/practice.) 

6) Exchanges & Store Credit

• Exchanges for size/color are welcome when stock is available.

• Otherwise, we can issue store credit immediately after inspection.

7) How to Start a Return

1. Email us at info@mybougieshop.com for an Return Authorization Request. Refund Timing

8) Refund Timing

• Approved refunds go to the original payment method; banks may take 7–14 business days to post. 

10) Order Cancellations & Address Changes

• Because many items ship directly from partner warehouses, cancellation/address-change requests must be made within 30 minutes of ordering. After fulfillment begins, we’ll process as a standard return once delivered. 

11) Policy Updates

• We may update this policy; the effective date above always reflects the latest version.