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What are your shipping and delivery timeframes for domestic and international orders?
We strive to get your order to you as quickly as possible. For domestic US orders, standard shipping typically arrives within 3–7 business days after processing. International deliveries usually take around 7–14 business days, depending on the destination country. If you’re in a hurry, we offer expedited shipping options at checkout for faster delivery. You’ll also receive a tracking number by email so you can follow your package’s journey to your doorstep.
What is your return and exchange policy?
We want you to love every purchase from MyBougieShop. If you have a change of heart or encounter any issue, you can return or exchange most items within 30 days of delivery. Please ensure the items are unworn, unwashed with tags attached, and in their original packaging. To initiate a return or exchange, simply contact our customer service info@mybougieshop.com. We’ll process your refund or send out your exchange promptly once we receive the items, helping you find something that’s just right for you.
Do you offer sizing and fit guidance?
Absolutely – finding the perfect fit is key to feeling fabulous. We provide detailed size charts on each product page, along with fit suggestions where possible (for example, if an item runs small or large, we’ll note it). You can also refer to our general Sizing Guide for measurements and tips. If you’re still unsure, our friendly customer care team is happy to help with personalized advice. And remember, if a size doesn’t work out, we’ll gladly assist you with an exchange.
Are there product care instructions for your items?
Yes, we want your new pieces to stay beautiful for a long time. You’ll find specific care instructions on each product’s label or description page. In general, we recommend gentle care – for clothing, a delicate cold wash or hand-wash and air drying will help maintain colors and fabrics (avoiding high heat protects those lovely details). For leather bags or shoes, wipe them with a soft cloth and store them in a cool, dry place when not in use. If you ever have questions about caring for a particular item, our team is here to help with advice.
How can I contact customer service?
Our customer care team at MyBougieShop is here for you and happy to assist! You can reach out to us via email at info@mybougieshop.com or by using the contact form on our website. Additionally, you can message us on our social media channels – we love connecting with our customers. However you choose to contact us, we aim to respond within 1 business day with a warm, helpful reply.
What payment methods do you accept?
We accept a variety of payment methods to make checkout easy and secure. You can use all major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as PayPal for quick, secure payment. We also support popular digital wallets like Apple Pay and Google Pay. All transactions on MyBougieShop are encrypted and secure, so you can shop with confidence. (Please note: we do not accept personal checks or money orders.)
How can I track my order?
The moment your order ships, we’ll send you a shipping confirmation email with a tracking link. Just click the link to see real-time updates on your package’s delivery status. You can also track your order anytime by logging into your MyBougieShop account and viewing your Order History, which will display the latest status and tracking information. If you run into any issues or have questions about your shipment, feel free to contact our customer service – we’re here to help make sure your order finds its way to you.
Do you offer gift cards and how do I use discount codes?
Yes, we do! MyBougieShop offers digital gift cards which can be purchased on our site – perfect for when you want to give the gift of choice. Our gift cards are delivered by email and contain a unique code; they never expire and can be applied to any purchase at checkout. As for discount codes, you can enter your promo or coupon code in the designated discount box during checkout. Once entered, the eligible discount will apply to your order total (please note that only one promo code can be used per order). Hint: Subscribe to our newsletter or follow us on social media for a chance at special discount codes and deals!
What if an item is out of stock? Do you restock sold-out products?
If an item you love is listed as out of stock, don’t fret – it may be on its way back. We do our best to restock popular items regularly. On the product page, you’ll usually see an option to sign up for a **“Back in Stock” notification; simply enter your email and we’ll notify you as soon as the item is available again. For limited-edition or seasonal items, restocks might not be guaranteed, but we’re always adding new styles for you to discover. If you have your heart set on something specific, you can always reach out to us – our team can often provide an estimate if a restock is expected.
Are your products sustainable or quality-assured?
We take quality and sustainability seriously at MyBougieShop. We partner with brands and designers who share our commitment to excellent craftsmanship and ethical production. Whenever possible, our products are made with sustainable materials or processes – for example, using organic fabrics, eco-friendly dyes, or cruelty-free alternatives. We also use eco-friendly packaging for shipments to reduce waste. Our goal is not only to bring you beautiful, trendy pieces, but to ensure each item is made in a way you can feel good about. Rest assured, we carefully inspect our items for quality so that you receive nothing short of the best.
